Toray Receives Investigation Report from Panel of Experts and Announces Response Measures
Tokyo, Japan, April 12, 2022 – Toray Industries, Inc., today announced that it has received a report from the panel of experts set up to investigate how certain resin products were improperly identified by Toray as being certified by UL LLC (hereinafter, “UL”). The committee was formed on January 31, 2022, the same day the announcement of the inappropriate actions was made. The report presents the findings of the in-depth investigation as well as recommended actions to prevent recurrence. These, along with the response measures Toray intends to implement, are outlined below.
1. |
Points of recommendation and response measures to be implemented |
(1) |
Improve compliance awareness |
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(a) |
Improve compliance training |
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(b) |
Integrate contribution to quality assurance in performance reviews |
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(vs) |
Sharing of recurrence prevention activities |
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(D) |
Increased and continued engagement of the management team |
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(2) |
Establish work procedures and training system for UL related operations |
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(3) |
Transfer of personnel between business divisions and other interactions |
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(4) |
Establish a system for confirming UL compliance by internal quality assurance agencies and/or external agencies |
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(5) |
Strengthening of the organizational structure of the quality assurance bodies (Monitoring and supervision of the activities of the quality assurance sections by the Quality Assurance Division and other internal and/or external bodies) |
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(6) |
Establish a system to ensure misconduct is reported to Toray administrative organizations and other parties |
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(a) |
Clarify rules for when employees have knowledge of misconduct or suspected misconduct |
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(b) |
Establishment of a system to encourage the use of the whistleblower hotline |
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(vs) |
Enhanced and ongoing internal investigations (Toray Group-wide investigations) by quality assurance bodies |
2. |
Discipline of Responsible Persons |
The sustained and systematic inappropriate actions have caused enormous inconvenience to the company, including customers, and have significantly damaged the company’s reputation. To determine executive liability, Toray’s Governance Committee (which includes a majority of outside directors and is chaired by an outside director) will discuss the extent of executive liability and details of appropriate disciplinary action, and then report to the board of directors. With respect to its recommendation in the survey report on improving compliance awareness, the panel highlighted the need for increased and ongoing engagement from the leadership team. With regard to “ethics and fairness”, which is one of the main priorities of the management of the Toray group, the management team takes seriously the fact that they have not sufficiently demonstrated at the places Toray’s work commitment to these values and is committed to improving its awareness and conduct. . The goal is to impress upon everyone in the Toray Group workplace that compliance is top management priority. To achieve this, the leadership team will take every opportunity to directly demonstrate its commitment to compliance to employees and will strive to foster an open corporate culture that values direct employee feedback. Additionally, the company separately checks other certifications beyond UL for Toray products and will take similar action if any issues are found. Toray deeply regrets allowing this situation to occur and once again sincerely apologizes for all the concern and inconvenience caused. |
[Attachment] Detailed recommendations of the Expert Committee (excerpt) … One copy
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For details on the status of UL certification, the information of the following specially established web pages on Toray resin product sites will be updated regularly. |
Warning
Toray Industries Inc. published this content on April 12, 2022 and is solely responsible for the information contained therein. Distributed by Audienceunedited and unmodified, on April 12, 2022 07:10:02 UTC.
Public now 2022
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