Faithful McDonald’s fans are used to Fast food chain ice cream machines are broken.
Last year, software engineer Rashiq Zahid even created a website, McBroken.com, which follows McDonald’s restaurants where machines are broken and ice cream cones, McFlurry desserts, milkshakes and sundaes are available.
And now the machines are under investigation by the Federal Trade Commission, The Wall Street Journal reports.
But in a statement to USA TODAY, McDonald’s said it had “no reason to believe we were under an FTC investigation.”
“The interest of our fans in McDonald’s signature McFlurry desserts and shakes is intrinsically linked to our interest in our serving machines,” the company said in the statement. “Nothing is more important to us than meeting our high standards for food quality and safety, which is why we work with fully approved partners who can reliably deliver safe solutions at scale. “
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According to the Wall Street Journal, McDonald’s franchise owners have complained that machines are complicated and breakdowns are difficult to repair. They also require frequent cleaning which can take four hours.
The company says it has a team that works on problems and introduces new solutions, including new training and maintenance on the machines.
In August 2020, McDonald’s even mocked the issues on Twitter.
“We have a joke on our soft serve machine but we’re worried it won’t work,” the channel said. tweeted.
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Contribution: Brett Molina, USA TODAY
This article originally appeared on USA TODAY: McDonald’s McFlurry Ice Cream Machines Part of FTC Probe, Report Says